Freight Operations Executive - Batam

Location: Batam

Type: Full-Time Position

Experience: min. 2 years

Join Our Growing Logistics Team in Batam!

We are seeking a motivated and detail-oriented Freight Operations Executive to manage and coordinate day-to-day freight forwarding operations. The ideal candidate will have a strong understanding of freight processes, excellent coordination skills, and a commitment to delivering exceptional customer service.

Key Responsibilities

• Coordinate and manage daily air freight, sea freight, and logistics operations.
• Liaise with customers, overseas agents, carriers, and vendors to ensure smooth shipment execution.
• Prepare and process shipping documentation, including Bills of Lading, Air Waybills, customs-related documents, and shipment reports.
• Monitor shipment status and proactively resolve operational issues to ensure on-time delivery.
• Coordinate import and export shipments while ensuring compliance with local and international regulations.
• Work closely with customers to provide shipment updates and operational support.
• Verify freight invoices, shipping documents, and operational records for accuracy.
• Maintain accurate records in the company's operating systems and databases.
• Support continuous improvement initiatives to enhance operational efficiency and service quality.
• Maintain accurate records and documentation of all operational activities.
• Ensure compliance with customs regulations, trade requirements, company policies, and operating procedures.
• Support Control Tower 24/7 for time-critical shipments including participate in duty rotations within the Control Tower, ensuring seamless customer operations.
• Be available on call during off-duty hours to ensure operational continuity.
• Maintain confidentiality of all work-related information, with immediate dismissal as a consequence of any integrity breaches.
• Carry out any additional duties as may be required for a role of this level, or upon instructions from the management.

Requirements

• Minimum 2 years of experience in freight forwarding, logistics, or transportation operations.
• Sound knowledge of air freight, sea freight, import/export procedures, and shipping documentation.
• Familiarity with customs clearance processes will be an advantage.
• Strong organizational skills with the ability to manage multiple shipments simultaneously.
• Good communication and interpersonal skills.
• Able to work independently as well as collaboratively within a team environment.
• Proficient in Microsoft Office applications.