Customer Service Specialist

Location: PIK, Jakarta Utara

Type: Full-Time Position

Experience: Minimum of 2 years of experience in freight forwarding or logistics.

Job Description:

We are looking for a Customer Service Specialist in Freight services to join us.

To deliver the full spectrum of customer service operations for import and export coordination of shipments and administration support for the department of The Freight Services - Indonesia.

Key Responsibilities

To receive and execute freighting instructions/ documents from Head Office (SG) for import/export shipments
To liaise with worldwide agents, airlines and vendors for cargo reservation, transport collections and services
To support inside sales and business development by engaging with leads and prospects, building meaningful relationships with customers, preparing draft and quotations and assisting with billing
To support Control Tower 24/7 for time-critical shipments with duty rotation
To handle and address client's requests for operational information and service complaints promptly ensuring 100% customer satisfaction
To ensure full compliance with Standard Operational Procedures and report irregularities in shipment matters
To always maintain confidentiality of work